Customer Care
Customer Support FAQs
Answers on ordering, shipping, Jain / pure-veg preparation, storage, and gifting from Jai Jinendra Namkeens. Reach us at hello@jaijinendra.com or +91 1800-JAI-NAMKEEN.
Browse the catalogue or Build Your Combo, add items to cart, and complete checkout with UPI, cards, net banking, or Cash on Delivery where available. You will receive an order confirmation by email or SMS.
Use Track Order with your order ID and the phone or email used at checkout. Tracking links from our courier partners are also shared once the parcel is handed over.
Our dedicated kitchen is 100% shuddh vegetarian. Look for Jain-friendly SKUs marked without onion or garlic. Every pack carries the green veg mark.
Keep namkeens airtight in a cool, dry place away from sunlight. Refrigerate mithai where the label says so, and consume within the printed shelf life for best texture and flavour.
Yes — free pan-India delivery on orders above ₹999. Smaller orders show a flat shipping fee at checkout before you pay.
Absolutely. Visit Gift Hampers or write to our gifting desk via hello@jaijinendra.com for multi-address dispatch, embossed tins, and bulk festive trays.
UPI, Visa / Mastercard, net banking, and Cash on Delivery (where enabled). Card and UPI payments are processed by PCI-compliant gateways — we never store full card numbers.
Email hello@jaijinendra.com or call +91 1800-JAI-NAMKEEN. We respond on working days, 10:00–18:00 IST. For urgent transit issues, include your order ID and photos.